Vaco is hiring an experienced IT Service Manager for a full-time role located onsite in Northern Cincinnati.
This position requires 5 days a week onsite.
The IT Service Manager manages major technology infrastructure initiatives and maintains a seamless working environment for our employees and physical offices. The position may have direct reports and is responsible for the success of an outsourced IT vendor.
This role will be responsible for managing all support related to our physical offices (Zoom Rooms, security, servers, printers, etc.), employee hardware (laptops, peripherals, cell phones, etc.), and certain employee-facing software (Office 365, Microsoft Teams, Laserfiche, SharePoint, etc.)
Required Skills:
8+ years' experience in a similar role required including the achievement of a bachelor's or advanced degree.
Technical skills - Firewall, networking, Microsoft 365 administration, Windows desktop, MacOS, Active Directory, group policy, PowerShell, Intune, cloud migration
Operational skills - Support/help desk management, change management, project management, asset management, vendor management
Great interpersonal skills - this role requires interviewing our internal employees to elicit "deep smarts" from our organization and then implementing that logic into a technology solution.
Detail-oriented - must be able to take a project from blueprints to implementation.
Autonomy - ability to move quickly on a fast-paced team to research, test, and implement solutions.
Demonstrated ability to develop solutions through critical thinking and resourcefulness.
Demonstrate initiative to grow both personally and professionally as our industry and firm changes.
Core Responsibilities
Great customer service is needed. High empathy individual providing technical assistance while prioritizing customer satisfaction.
Training on existing technology and increasing firm-wide utilization to increase the technical aptitude of our firm.
Lead the management, enhancement and governance of Microsoft 365 and its core Office Products, specifically SharePoint & Microsoft Teams.
User account management in Active Directory and Office 365.
Responsible for the application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
Help desk support and troubleshooting; ensuring continued success of outsourced IT vendor relationships (including cyber, networking, etc.).
Willing to explore technology - finding the best, not the most convenient solutions.
Desired Skills and Experience
IT manager, IT Leader, IT Director, Service Desk Manager, Helpdesk Manager, IT Service Manager, Service manager, SharePoint, O365, PowerShell, active directory, security, virtualization, helpdesk, service desk, server, microsoft, windows
